Customers
Merchants who have entrusted us with their customer relations
Moustache AI supports self-service merchants and groups in tailor-made deployment. The two offers share the same technology.
- conversations handled by our agents
- 1,000,000conversations handled by our agents
- of hallucinations, measured on the agent's responses
- < 1%of hallucinations, measured on the agent's responses
- good answers, measured at Popcarte
- 92%good answers, measured at Popcarte
- availability, weekends and public holidays included
- 24/7availability, weekends and public holidays included
References
Some of the companies supported
Educational tourism
B2B Marketplace
Creative hobbies
Environment
Personalized stationery
Motorsport
Creative hobbies
Job
Construction and concessions
Go & Live
A group of educational trips which brings 120,000 young people per year, and whose parents ask their questions in the evening and on weekends.
- Sector
- Educational tourism
- Size
- ≈ 130 employees
- Deployment
- 4 brands, one agent per brand
The context
Go & Live brings together four brands of educational, sporting and linguistic stays for young people: Nacel, Club Langues et Civilizations, Sport Réussite and American Village. Sales are done online and by telephone, with teams available from Monday to Friday. However, parents compare evenings and weekends, and entrusting their child requires a lot of reassurance – experience, safety, budget, teaching. Every question left unanswered outside of hours is a sale that can be lost.
What was deployed
A separate agent was deployed on each of the four e-commerce sites, trained on the products, formulas and questions specific to their brand. Responses are calibrated with internal teams rather than left to an open model, and the data remains hosted in France, in accordance with the GDPR.
Today
- Answers available 24 hours a day, including weekends
- One agent per brand, trained on its catalog
- Parents focused on the right stay instead of browsing hundreds of offers
- Data hosted in France
R-ace Inside
Driving courses on the circuit, most often offered as gifts – therefore reserved by someone other than the buyer.
- Sector
- Motorsport
- Deployment
- Online reservation, on the existing WooCommerce site
The context
R-ace Inside organizes motorsport events on the circuit: driving introductions, coaching with video and data analysis, seminars and team building. The activity was mainly aimed at the general public, with up to 130 participants per day on weekends. The difficulty comes from the gift: the course is purchased by one person and used by another. Reconciling the two by hand in WooCommerce was time-consuming and error-produced, requiring numerous calls and back-and-forths to retrieve missing information.
What was deployed
A reservation agent was added to the existing WordPress and WooCommerce site, without redesigning the stack. It collects the gift order number, identifies the recipient, has a date chosen, and handles less simple cases — several participants who want to reserve the same slot with different order references. It has been in service for three years and is refined through customer feedback.
Today
- Manual booking back and forth has disappeared
- Fewer sales line support calls
- Reservation is part of the journey, from the first contact
- No site redesign was necessary
Perles & Co
A boutique of beads and jewelry supplies with a catalog of tens of thousands of references.
- Sector
- Creative hobbies
The context
Perles & Co sells beads, findings and jewelry creation tools online, in France and internationally. A catalog of this depth produces very precise pre-sales questions – drilling diameter, compatibility between components, equivalence between two references – which the product sheet alone rarely answers.
Today
- €50,000 per year of full-time equivalent saved on support
- €50,000 per year of full-time equivalent reinvested by the team in marketing and product recommendation
Popcarte
Personalized greeting cards, announcements and invitations, with a seasonality that concentrates activity over a few weeks.
- Sector
- Personalized stationery
The context
Popcarte prints and ships personalized cards based on its customers' photos and texts. The activity is highly seasonal: the greeting period concentrates orders, therefore questions about printing deadlines, proofreading corrections and shipping deadlines — at the precise moment when the team is most in demand.
Today
- 92% correct answers
- A hallucination rate measured at 1%.
In their own words
What they gain
On a pu réaffecter 1,5 ETP à d'autres missions de développement commercial. Mes week-ends sont maintenant sans stress dans la gestion des astreintes.
Translation from French : We were able to reallocate 1.5 FTEs to other business development missions. My weekends are now stress-free in terms of managing on-call duties.
Laetitia Maréchal
Customer service manager, Perles & Co
On a diminué en une semaine 30 % des e-mails reçus, avec 92 % de bonnes réponses et moins de 1 % d'hallucination.
Translation from French : In one week we reduced 30% of emails received, with 92% correct responses and less than 1% hallucinations.
Xavier Humeau
CXO, Popcarte
On vend à des parents qui nous confient ce qu'ils ont de plus précieux : leur enfant. Moustache AI nous permet de leur répondre avec des informations pointues et pertinentes, même quand nos équipes ne sont plus disponibles.
Translation from French : We sell to parents who entrust us with what is most precious to them: their child. Moustache AI allows us to respond to them with detailed and relevant information, even when our teams are no longer available.
Xavier Obert
President, Go & Live
C'est une solution qui a su s'adapter à notre métier et à notre solution technique actuelle. Aujourd'hui, on ne peut plus faire sans.
Translation from French : It is a solution that has been able to adapt to our business and our current technical solution. Today, we can no longer do without it.
Nicolas Marroc
Director, R-ace Inside
They already trust Moustache AI
Need a deployment beyond a single store?
Several brands, an ERP, professional agents designed with your teams: this is the offer accompanied by Moustache AI, presented on moustacheai.fr.
Explore our supported deployment offerYour agent can respond to your first client tonight
Ten minutes to connect it to your store, and the first twenty-five conversations of each month are free. No commitment, and you cut whenever you want.