Use cases — Order tracking
“Where is my order?” »: processed without you
The first question from your customers is also the least interesting to answer. The agent responds with the actual status of the package, at any time.
Store assistant
Responds in seconds
Hello, I still haven't received anything 😕
Good morning ! I'll look right away. Can you give me the email address used for the order?
camille.r@example.com
Thank you Camille. Your order #10482 left Tuesday with Colissimo. The package arrived this morning at the Nantes sorting center, delivery is announced for tomorrow before 6 p.m. Here is the follow-up: colissimo.fr/suivi/6A18… I can let you know as soon as he is on tour if you wish.
Before
The situation today
A customer writes three days after his order. Someone opens the email, looks for the order number, opens the back office, copies the tracking number, opens the carrier's website, then writes a response. Seven minutes later, the customer receives information that he could have obtained in ten seconds. And the question comes up, every day, for each late order.
After
What you get back
- A response in seconds, including nights and weekends
- No more going back and forth to find a tracking number
- Parcels that are actually blocked go back up instead of getting lost in the email box
- Your answers remain consistent, regardless of who is on duty
How it works
What the agent does, step by step
- 1
Identify the order
From the email address or order number, the agent finds the correct order in your store.
- 2
Read actual status
It queries your store and the carrier at the time of the question: status, shipping date, last tracking event, estimated delivery date.
- 3
Answer clearly
It translates “In transit — hub Roissy” into an understandable sentence, gives the tracking link and announces the expected date.
- 4
Detect the anomaly
Parcel stuck for four days, incomplete address, return to sender: the agent reports this, suggests the procedure to follow and alerts you if a commercial gesture is necessary.
What the agent doesn't do
The agent does not decide on a refund or resend alone. On a lost package, he gathers the elements, suggests the procedure to follow and sends you the file ready for decision.
What's in it for you?
The time you could recover at this volume
Assuming that one in five orders (20%) generates a support request, this represents 100 requests per month.
Applied to all of your orders, this increase represents 25 additional orders per month.
Avoided support costs
€163 / month
≈ 5.8 hours recovered, from 50 requests handled without you
Additional revenue
€1,625 / month
+5% conversion uplift across 500 orders, at your stated average order value
What you pay
€40 excl. VAT
plan Croissance, for your 100 requests, including overage
The value you gain each month
+€1,748
Assumptions for scenario “Conservative”: 50% of requests absorbed by the agent, and 7 minutes of human processing per request to €28 per hour loaded. This scenario “Conservative” is the one proposed by default, and the difference remains favorable.
The subscription cost is calculated for all your requests, including those the agent cannot resolve alone. Conversations taken over by a person are not actually counted, so the displayed amount is a maximum.
You set the conversion uplift: we cannot know it for your store. It applies to all 500 monthly orders you entered, rather than just orders that start with a support ticket: product advice benefits the whole store.
Additional revenue is turnover, before margin.
The time returned is not a salary saving: it is time to reinvest elsewhere.
Other use cases
On which platform?
Your agent can respond to your first client tonight
Ten minutes to connect it to your store, and the first twenty-five conversations of each month are free. No commitment, and you cut whenever you want.