Use cases — Returns and Refunds
Returns handled strictly, without negotiation
Your return policy is written once. The agent applies it the same way to each request, at 10 p.m. like on a Monday morning.
Store assistant
Responds in seconds
I would like to return the jacket, it is too small. Order 10391.
No worries. Your order was delivered on the 12th, so you are within 30 days. Would you prefer an exchange for a larger size – there is still M in stock – or a refund?
An exchange, if possible.
Perfect. I will send your exchange request in M to the team, with the details of your order: you will receive the return label by e-mail. As soon as the package is scanned by the carrier, the new size leaves – allow 48 hours.
Before
The situation today
Return requests arrive by email, often incomplete: no order number, no reason, sometimes late. Each exchange costs two or three round trips before even knowing if the return is admissible. Depending on who responds and their day, the rule is enforced strictly or not at all — and the customer notices.
After
What you get back
- A policy applied in the same way by everyone, all the time
- Complete requests from the first message
- Exchanges offered before reimbursement, when stock allows
- A file ready to decide for cases that go beyond the framework
How it works
What the agent does, step by step
- 1
Check eligibility
Date of purchase, withdrawal period, product category, sale or personalized item: the agent checks the conditions before promising anything.
- 2
Collect what you need
Reason for return, photo if the product is damaged, reference concerned: it asks for everything at once rather than over three emails.
- 3
Start the procedure
Return admissible: the agent launches your store's procedure, sends the label and explains what happens next, refund or exchange.
- 4
Escalate borderline cases
Outside the deadline, dispute, request for a commercial gesture: the agent does not decide. He will send you a complete file, with his recommendation.
What the agent doesn't do
Commercial gestures and exemptions remain your responsibility. The agent enforces your rules; he does not invent them, and does not circumvent them because the client insists.
What's in it for you?
The time you could recover at this volume
Assuming that one in five orders (20%) generates a support request, this represents 100 requests per month.
Applied to all of your orders, this increase represents 25 additional orders per month.
Avoided support costs
€163 / month
≈ 5.8 hours recovered, from 50 requests handled without you
Additional revenue
€1,625 / month
+5% conversion uplift across 500 orders, at your stated average order value
What you pay
€40 excl. VAT
plan Croissance, for your 100 requests, including overage
The value you gain each month
+€1,748
Assumptions for scenario “Conservative”: 50% of requests absorbed by the agent, and 7 minutes of human processing per request to €28 per hour loaded. This scenario “Conservative” is the one proposed by default, and the difference remains favorable.
The subscription cost is calculated for all your requests, including those the agent cannot resolve alone. Conversations taken over by a person are not actually counted, so the displayed amount is a maximum.
You set the conversion uplift: we cannot know it for your store. It applies to all 500 monthly orders you entered, rather than just orders that start with a support ticket: product advice benefits the whole store.
Additional revenue is turnover, before margin.
The time returned is not a salary saving: it is time to reinvest elsewhere.
Other use cases
On which platform?
Your agent can respond to your first client tonight
Ten minutes to connect it to your store, and the first twenty-five conversations of each month are free. No commitment, and you cut whenever you want.