Features
An agent that reads your data, applies your rules and knows when to stop
Moustache AI is not a question-and-answer scenario. It's an agent connected to your store, supervised by your instructions, and designed to hand over when the situation requires it.
01 — Answer
What it covers, from first message to resolution
Real-time order tracking
The agent queries your store and carrier with each question, then responds with the actual order status. No generic answer, no fixed data.
Returns, exchanges and refunds
You describe your policy once; the agent enforces it with each request, checks eligibility since the order is placed and explains the procedure to follow.
Product advice and additional sales
Size guide, compatibilities, in-stock alternatives: the agent turns a pre-sales question into an order rather than an abandoned cart.
Your rules, written in French
Tone, familiarity, authorized commercial gestures, prohibited subjects: everything is regulated in a page of text. No scenario to draw, no code.
02 — Connecter
What it is connected to
Connected to your store
Shopify, WooCommerce, PrestaShop: orders, customers, catalog and inventory are continuously synchronized, without manual export.
Catalog always up to date
New products, shortages, price changes: the agent follows your catalog automatically, including across several stores.
Website, email and social networks
Your site, your email box, Facebook Messenger and Instagram messaging: a single agent, a single knowledge base, where your customers already write. The conversations end up in the same place.
Seamless human relay
Escalation to your email or customer support tool, with full history and summary of the request. The customer never repeats himself.
03 — Piloter
What you get out of it
What your customers really want
Classified contact reasons, resolution rate, conversations taken over by a human, assisted turnover: the dashboard tells you where to act.
Continuous improvement
Every thumbs-down rating shows up in your dashboard. You correct the response once, the agent applies it for all subsequent customers.
32 languages, one agent
The agent responds in the customer's language without configuration, and keeps the same tone and rules from one language to another. Your welcome message and suggestion buttons are automatically translated into French, English, Spanish, German, Italian and Dutch, based on the visitor’s browser language.
Compliant and hosted in France
Data hosted and processed in France, GDPR compliance, subcontracting contract available and deletion on request.
Safeguard
It also knows when not to answer
Most bad experiences with an agent come from a made-up response or a customer stuck in a loop. Moustache AI is set to avoid this: outside the perimeter, outside the procedure or in front of a frustrated customer, the conversation goes to a human with all its context.
Restricted topics
Disputes, banking data, legal complaints: you list what must never be handled by the agent.
Frustration detection
Repeated messages, a sharp tone, follow-ups: the agent stops arguing and hands over.
Complete audit trail
Each conversation is searchable, exportable and editable, with the source used for each response.
Auto escalation
Responds in seconds
This is the third time I've written. I want an immediate refund and compensation.
I understand your annoyance, and I don't want to waste any more of your time. I will forward your file to Sophie, from customer service, with the complete history: she will respond to you today before 5 p.m.
Ecosystem
Connected to your store and the tools you already use
The agent can also hand over to your existing tools
- Gorgias
- Zendesk
- Front
- Crisp
- Klaviyo
- Brevo
- Slack
- HubSpot
Escalation, notification and export are available from offer Expansion. The other tools use webhooks.
Getting started
What you have to do, exactly
- 1
Connect your store
Enter your read-only Shopify, WooCommerce or PrestaShop API credentials in your agent's settings.
2 minutes
- 2
Set the rules
Your returns policy, your delivery times, your tone. You reread what the agent understood and correct it in one sentence.
4 minutes
- 3
Test on your real questions
Ask your usual questions in the test chat and check the answers before publishing.
3 minutes
- 4
Publish
The widget appears on your store. You keep control: immediate cut-off, human recovery, complete history.
1 minute
What it changes
Features matter when they deliver value
Four effects on your store. Two are calculated from your volumes; the other two are measured at home, and we are not inventing them.
Orders you wouldn't have had
A question about size, compatibility or deadline, asked on a Sunday evening and left unanswered, ends up in an abandoned cart. The agent responds within a second, with your catalog and actual inventory, and goes through to ordering.
Estimated in the simulator: you choose the assumed share of conversations that result in orders.
More margin on each order
It's not the product that costs less, it's the service around it: a written request takes around seven minutes from a human, and the agent absorbs half of that in the most conservative scenario. What remains are hours returned to your team.
Costed in the simulator, based on seven minutes per request at a fully loaded hourly cost of €28.
Fewer returns to process
Some returns come from a misdirected purchase: wrong size, incompatible reference, disappointed expectations. Advising before ordering is cheaper than arranging the return, refunding and putting the product back into stock.
Not quantified here: the effect depends on your current reasons for return, which only you know.
Customers who reorder
The second purchase often happens at the moment when the first went wrong: package late, item to be exchanged, question asked on a public holiday. This is precisely where the agent responds, instead of letting the customer wait until Monday.
Not quantified here: the repurchase rate can be read in your platform, before and after.
Your agent can respond to your first client tonight
Ten minutes to connect it to your store, and the first twenty-five conversations of each month are free. No commitment, and you cut whenever you want.