The AI agent that answers your customers, connected to your store
Order tracking, returns, product advice: Moustache AI handles repetitive requests from your customer service, 24 hours a day.
- Installed in 10 minutes
- Cancel in one click
- Data hosted in France
Where is my order?
Responds in seconds
Hello, my order was supposed to arrive yesterday.
Good morning ! I look. Your order #10482 arrived this morning at the Nantes sorting center: delivery is announced for tomorrow before 6 p.m.
And can I still change the address?
The package is already on its way, the address can no longer be modified. In case of absence, it will be left at the relay point at 12 rue Crébillon and kept for 10 days.
Return an item
Responds in seconds
The jacket is too small, I would like to return it. Order 10391.
Delivered on the 12th, so you are within 30 days. Would you prefer an exchange in a larger size – there is still an M – or a refund?
An exchange.
Perfect. I will send your exchange request in M to the team, with the details of your order: you will receive the return label by e-mail. As soon as the package is scanned, the new size leaves.
What size to choose?
Responds in seconds
I'm 1m78 and 72kg, I usually take M. How does the coat fit?
This model is cut close to the body and designed to be worn over a sweater. With your size, the L will be more comfortable if you layer; otherwise the M is just right.
Is it available in navy blue?
Yes: in L there are 4 pieces left in navy, shipped tomorrow. In M, the navy is in restock for the 12th.
When he doesn't decide
Responds in seconds
This is the third time I've written. I want an immediate refund and compensation.
I understand your annoyance, and I don't want to waste any more of your time. I will forward your file to Sophie, from customer service, with the complete history: she will respond to you today before 5 p.m.
They already trust Moustache AI
In their own words
What they gain
On a pu réaffecter 1,5 ETP à d'autres missions de développement commercial. Mes week-ends sont maintenant sans stress dans la gestion des astreintes.
Translation from French : We were able to reallocate 1.5 FTEs to other business development missions. My weekends are now stress-free in terms of managing on-call duties.
Laetitia Maréchal
Customer service manager, Perles & Co
On a diminué en une semaine 30 % des e-mails reçus, avec 92 % de bonnes réponses et moins de 1 % d'hallucination.
Translation from French : In one week we reduced 30% of emails received, with 92% correct responses and less than 1% hallucinations.
Xavier Humeau
CXO, Popcarte
On vend à des parents qui nous confient ce qu'ils ont de plus précieux : leur enfant. Moustache AI nous permet de leur répondre avec des informations pointues et pertinentes, même quand nos équipes ne sont plus disponibles.
Translation from French : We sell to parents who entrust us with what is most precious to them: their child. Moustache AI allows us to respond to them with detailed and relevant information, even when our teams are no longer available.
Xavier Obert
President, Go & Live
C'est une solution qui a su s'adapter à notre métier et à notre solution technique actuelle. Aujourd'hui, on ne peut plus faire sans.
Translation from French : It is a solution that has been able to adapt to our business and our current technical solution. Today, we can no longer do without it.
Nicolas Marroc
Director, R-ace Inside
What it changes
Judge an agent by your results, not its feature list
Four effects on your store. Two are calculated before you even sign, based on your volumes and your average basket; the other two are measured at home, and we do not claim to know them for you.
Orders you wouldn't have had
A question about size, compatibility or deadline, asked on a Sunday evening and left unanswered, ends up in an abandoned cart. The agent responds within a second, with your catalog and actual inventory, and goes through to ordering.
Estimated in the simulator: you choose the assumed share of conversations that result in orders.
More margin on each order
It's not the product that costs less, it's the service around it: a written request takes around seven minutes from a human, and the agent absorbs half of that in the most conservative scenario. What remains are hours returned to your team.
Costed in the simulator, based on seven minutes per request at a fully loaded hourly cost of €28.
Fewer returns to process
Some returns come from a misdirected purchase: wrong size, incompatible reference, disappointed expectations. Advising before ordering is cheaper than arranging the return, refunding and putting the product back into stock.
Not quantified here: the effect depends on your current reasons for return, which only you know.
Customers who reorder
The second purchase often happens at the moment when the first went wrong: package late, item to be exchanged, question asked on a public holiday. This is precisely where the agent responds, instead of letting the customer wait until Monday.
Not quantified here: the repurchase rate can be read in your platform, before and after.
What it does
The questions you get every day never needed your time
It's always the same questions. The agent processes them with your store's actual data, and leaves the rest to you.
He knows where the package is
Connected to your store, the agent reads the order, carrier and last tracking event. It responds with the real tracking number, not a hold phrase.
He processes returns
Eligibility, deadline, reason, return shipping label: the agent applies your returns policy to the letter and follows through with the customer.
He advises before purchasing
Sizes, materials, compatibilities, available stock: it knows your catalog and directs you towards the right reference rather than towards the outlet.
He hands over at the right time
Annoyed customer, case out of procedure, commercial request: the agent transmits the conversation with all its context, to the right person.
See all features — management, human handover, multiple languages, compliance.
Integrations
Connected to your store, not installed next to it
The agent reads your orders, catalog and live help pages, and queries the carrier to find out the actual location of the package. He never responds with outdated information.
What's in it for you?
Two benefits: less support work, more revenue
The two quantifiable benefits, put in euros: your volume, your average basket, your assumptions. The simulator adds up the avoided support costs and the additional revenue provided by the advice before purchase, then removes the subscription.
Assuming that one in five orders (20%) generates a support request, this represents 100 requests per month.
Applied to all of your orders, this increase represents 25 additional orders per month.
Avoided support costs
€163 / month
≈ 5.8 hours recovered, from 50 requests handled without you
Additional revenue
€1,625 / month
+5% conversion uplift across 500 orders, at your stated average order value
What you pay
€40 excl. VAT
plan Croissance, for your 100 requests, including overage
The value you gain each month
+€1,748
Assumptions for scenario “Conservative”: 50% of requests absorbed by the agent, and 7 minutes of human processing per request to €28 per hour loaded. This scenario “Conservative” is the one proposed by default, and the difference remains favorable.
The subscription cost is calculated for all your requests, including those the agent cannot resolve alone. Conversations taken over by a person are not actually counted, so the displayed amount is a maximum.
You set the conversion uplift: we cannot know it for your store. It applies to all 500 monthly orders you entered, rather than just orders that start with a support ticket: product advice benefits the whole store.
Additional revenue is turnover, before margin.
The time returned is not a salary saving: it is time to reinvest elsewhere.
Getting started
Ten minutes from start to finish
No project, agency or developer needed. Connect your store, review the setup and publish.
- 1
Connect your store
Enter your read-only Shopify, WooCommerce or PrestaShop API credentials in your agent's settings.
2 minutes
- 2
Set the rules
Your returns policy, your delivery times, your tone. You reread what the agent understood and correct it in one sentence.
4 minutes
- 3
Test on your real questions
Ask your usual questions in the test chat and check the answers before publishing.
3 minutes
- 4
Publish
The widget appears on your store. You keep control: immediate cut-off, human recovery, complete history.
1 minute
- conversations handled by our agents
- 1,000,000conversations handled by our agents
- of hallucinations, measured on the agent's responses
- < 1%of hallucinations, measured on the agent's responses
- good answers, measured at Popcarte
- 92%good answers, measured at Popcarte
- availability, weekends and public holidays included
- 24/7availability, weekends and public holidays included
Use cases
Three situations where the agent earns his place from the first week
Order tracking
The first question from your customers is also the least interesting to answer. The agent responds with the actual status of the package, at any time.
Read the detailsReturns and Refunds
Your return policy is written once. The agent applies it the same way to each request, at 10 p.m. like on a Monday morning.
Read the detailsProduct advice
An unanswered question on a product sheet is a lost basket. The agent knows your catalog and resolves doubts the moment they appear.
Read the details
Pricing
You pay for conversations, not another seat
Four monthly offers without obligation. Beyond the package, the conversation is billed at the rate of your plan, never at full price.
Découverte
To test your agent in real conditions, on your real customers.
Free
No time limit. A payment card is required; nothing is charged.
25 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €1.00 each
Choose DécouverteBoutique
For a store that receives a few questions per day and wants to stop answering them.
€25excl. VAT / month
Billed monthly.
50 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €0.50 each
Choose BoutiqueCroissance
For customer support that overflows: several channels, returns, advice before purchase.
€40excl. VAT / month
Billed monthly.
100 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €0.40 each
Choose CroissanceExpansion
For several stores, several languages, and a volume that does not go down.
€100excl. VAT / month
Billed monthly.
300 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €0.30 each
Choose ExpansionEverything is included, whatever your conversation volume
The four offers are only distinguished by the volume of conversations and the overage price. No functionality is reserved for a higher tier.
- Unlimited AI agents on your store
- Multi-boutiques and multi-brands in a single space
- Chat widget ready to stick on your site
- Real-time order tracking (“where is my package?”)
- 1 integration: Shopify, WooCommerce or PrestaShop
- Multichannel: site, email, Facebook Messenger and Instagram
- Returns and refunds: eligibility verified, procedure explained
- Product advice and upselling in conversation
- Handing over to a human via email
- Knowledge base: unlimited documents
- Voice dictation: your customers speak, the agent responds
- Analysis of images and PDFs sent by your customers
- Answers in 32 languages
- Conversation history
- Voice agent for your incoming calls (beta)
- Advanced escalation rules, schedules and queues
- After-sales service connectors: Gorgias, Zendesk, Front, Crisp
- APIs and webhooks
- Complete tutorial and 45 minutes of training offered
- Email support within 24 business hours
Optional, billed per use
Automatic synchronization of your site
€1 excl. VAT by 1,000 pages read
Your product pages and help pages are automatically reread, at the frequency of your choice, so that the agent never responds with outdated information.
Beyond 2,000 conversations per month, or when your IS imposes its rules.
- • Volume and decreasing price negotiated
- • Business agents designed with your teams
- • Connection to your ERP, OMS or PIM
- • Service commitment (SLA), DPA and hosting in France
- • Dedicated contact at Moustache AI
Prices in euros, excluding VAT, billed monthly with no minimum term.
Frequently asked questions
What merchants ask before signing
What exactly counts as a conversation?
A conversation is unlimited messages between your agent and a customer over a 24-hour period. It opens with the first message and closes after 24 hours with no further response. Two messages or fifty, it's the same count. If the same customer comes back three days later, it's a new conversation. The messages you send yourself from the interface, the tests you do before publication and the conversations taken over by a human are never counted.
What happens if I exceed my package?
Nothing stops: the agent continues to respond. Conversations beyond the plan are billed at your plan rate, shown on the Rates page, and appear on your monthly bill. An excess limit is set in your customer area, and an alert warns you at 80% of the package. If the excess becomes regular, the interface notifies you of the plan that would cost you less.
Is there a commitment?
No. Subscriptions are monthly, with no minimum duration. You change your plan or cancel from your customer area, in one click; termination takes effect at the end of the current period and the agent remains active until then.
How long does it take to get up and running?
Around ten minutes for a standard store: connection of the store, rereading the rules, testing your latest requests, publication. No technical skills are necessary and no intervention from your agency is required.
What does the agent do when he doesn't know?
He says it and hands over, rather than improvising. The agent responds using your data: orders, catalog, help pages. Outside of this scope, it forwards the conversation to a human with the full history and a summary of the request.
Where is the data hosted?
In France. Conversations and customer data are not used to train any model. A GDPR-compliant subcontracting contract is available on request, and you can trigger the deletion of data from your customer area.
See the 19 questions — billing, data, quality of responses, termination.
Your agent can respond to your first client tonight
Ten minutes to connect it to your store, and the first twenty-five conversations of each month are free. No commitment, and you cut whenever you want.