Integration Shopify
An AI agent connected to your store Shopify
Moustache AI connects to your Shopify store and answers your customers with the real status of their orders. You enter the API credentials in the console, then install the widget in your theme. Automatic page reading is configured separately.
Installation
Three steps in your Shopify back office
- 1
In Shopify, create read-only API access to orders and customers.
- 2
In Agents → your agent → Store, enter your myshopify.com domain and the Admin API token.
- 3
Test your agent, then paste the widget code into your theme just before the </body> tag.
You need access to your store's settings. If in doubt, write to us before subscribing.
What the agent reads in your store
- Orders, Shipping Statuses and Tracking Numbers
- Products, variants, prices and stock levels
- Customers and purchase history
- Content pages and help articles
- Delivery fees and areas
Read-only access by default. The actions that write to your store are activated one by one.
Specifics
What changes when you are on Shopify
Shopify Markets
A single installation covers your markets: the agent responds in the customer's language and currency, with delivery times specific to their country.
Draft orders and subscriptions
The agent recognizes draft orders and recurring subscriptions, and redirects to the correct procedure instead of responding next.
Shopify Native Returns
An eligible return request triggers the existing Shopify process: you keep your refunds and logistics unchanged.
Shopify store
Responds in seconds
I ordered on Saturday, I received no shipping confirmation.
I just checked in the store: your order was placed in preparation this morning. Shipping leaves today and you will receive tracking via email by this evening.
Use cases
What Shopify merchants delegate first
Order tracking
The first question from your customers is also the least interesting to answer. The agent responds with the actual status of the package, at any time.
Read the detailsReturns and Refunds
Your return policy is written once. The agent applies it the same way to each request, at 10 p.m. like on a Monday morning.
Read the detailsProduct advice
An unanswered question on a product sheet is a lost basket. The agent knows your catalog and resolves doubts the moment they appear.
Read the details
Pricing
How much does an AI agent cost on Shopify?
The same price as on other platforms: the subscription depends on your volume of conversations, not your store.
Découverte
To test your agent in real conditions, on your real customers.
Free
No time limit. A payment card is required; nothing is charged.
25 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €1.00 each
Choose DécouverteBoutique
For a store that receives a few questions per day and wants to stop answering them.
€25excl. VAT / month
Billed monthly.
50 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €0.50 each
Choose BoutiqueCroissance
For customer support that overflows: several channels, returns, advice before purchase.
€40excl. VAT / month
Billed monthly.
100 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €0.40 each
Choose CroissanceExpansion
For several stores, several languages, and a volume that does not go down.
€100excl. VAT / month
Billed monthly.
300 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €0.30 each
Choose ExpansionEverything is included, whatever your conversation volume
The four offers are only distinguished by the volume of conversations and the overage price. No functionality is reserved for a higher tier.
- Unlimited AI agents on your store
- Multi-boutiques and multi-brands in a single space
- Chat widget ready to stick on your site
- Real-time order tracking (“where is my package?”)
- 1 integration: Shopify, WooCommerce or PrestaShop
- Multichannel: site, email, Facebook Messenger and Instagram
- Returns and refunds: eligibility verified, procedure explained
- Product advice and upselling in conversation
- Handing over to a human via email
- Knowledge base: unlimited documents
- Voice dictation: your customers speak, the agent responds
- Analysis of images and PDFs sent by your customers
- Answers in 32 languages
- Conversation history
- Voice agent for your incoming calls (beta)
- Advanced escalation rules, schedules and queues
- After-sales service connectors: Gorgias, Zendesk, Front, Crisp
- APIs and webhooks
- Complete tutorial and 45 minutes of training offered
- Email support within 24 business hours
Optional, billed per use
Automatic synchronization of your site
€1 excl. VAT by 1,000 pages read
Your product pages and help pages are automatically reread, at the frequency of your choice, so that the agent never responds with outdated information.
Beyond 2,000 conversations per month, or when your IS imposes its rules.
- • Volume and decreasing price negotiated
- • Business agents designed with your teams
- • Connection to your ERP, OMS or PIM
- • Service commitment (SLA), DPA and hosting in France
- • Dedicated contact at Moustache AI
Prices in euros, excluding VAT, billed monthly with no minimum term.
Other supported platforms
Your agent Shopify may be online this evening
Guided connection, test your answers, then install the widget when you're ready.