Chatbot, AI agent, assistant: what changes for an e-retailer
Three generations of tools, three very different results on an online store. How to distinguish them, and what questions to ask before signing.
· 6 min
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Practical guidance to reduce your support workload
No trends, no predictions: calculations, methods and selection criteria that can be used next week.
Landmarks Operations Reduce the “where is my order?” »: the five-step method
Follow-up requests are the number one cause of contact for an online store. Five concrete measures to reduce them sustainably, from the tracking page to the AI agent.
· 8 min
ReadAfter-sales service economics How much does a response from your customer service really cost you?
Seven minutes per request, a high salary, a volume that increases with sales: calculating the cost per contact of an online store, and the three levers that reduce it.
· 7 min
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Your agent can respond to your first client tonight
Ten minutes to connect it to your store, and the first twenty-five conversations of each month are free. No commitment, and you cut whenever you want.