Integration WooCommerce
An AI agent connected to your store WooCommerce
Install the Moustache AI plugin on your WooCommerce site to display the chat widget. A separate API connection lets the agent retrieve an order using its number.
Installation
Three steps in your WooCommerce back office
- 1
Open your agent in the customer dashboard and download its personalized ZIP plugin from the Store page.
- 2
In WordPress, go to Plugins → Add New Plugin → Upload Plugin. Install the ZIP and activate it.
- 3
The ZIP already includes your agent ID and chat origin. Check the button on your store.
Order access is configured separately on your agent’s Store page, using a read-only WooCommerce API key.
You need access to your store's settings. If in doubt, write to us before subscribing.
What the agent reads in your store
- Order retrieved using its numeric order number
- Order status returned by WooCommerce
Read-only access by default. The actions that write to your store are activated one by one.
Specifics
What changes when you are on WooCommerce
Search by order number
The agent asks the customer for their order number to retrieve it. Searching by email address is not yet available on WooCommerce.
Widget separate from order access
The plugin displays chat on your store. Enter the API key for looking up orders in the Moustache AI customer dashboard.
Read-only by default
To connect orders, create a WooCommerce key with read-only permission.
WooCommerce store
Responds in seconds
I ordered on Saturday, I received no shipping confirmation.
I just checked in the store: your order was placed in preparation this morning. Shipping leaves today and you will receive tracking via email by this evening.
Use cases
What WooCommerce merchants delegate first
Order tracking
The first question from your customers is also the least interesting to answer. The agent responds with the actual status of the package, at any time.
Read the detailsReturns and Refunds
Your return policy is written once. The agent applies it the same way to each request, at 10 p.m. like on a Monday morning.
Read the detailsProduct advice
An unanswered question on a product sheet is a lost basket. The agent knows your catalog and resolves doubts the moment they appear.
Read the details
Pricing
How much does an AI agent cost on WooCommerce?
The same price as on other platforms: the subscription depends on your volume of conversations, not your store.
Découverte
To test your agent in real conditions, on your real customers.
Free
No time limit. A payment card is required; nothing is charged.
25 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €1.00 each
Choose DécouverteBoutique
For a store that receives a few questions per day and wants to stop answering them.
€25excl. VAT / month
Billed monthly.
50 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €0.50 each
Choose BoutiqueCroissance
For customer support that overflows: several channels, returns, advice before purchase.
€40excl. VAT / month
Billed monthly.
100 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €0.40 each
Choose CroissanceExpansion
For several stores, several languages, and a volume that does not go down.
€100excl. VAT / month
Billed monthly.
300 conversationsUnlimited messages between your agent and a client, over 24 hours.The conversation opens with the first message and closes after 24 hours without a new response. Two messages or fifty, it's the same count. Your tests before publication and conversations taken over by a human are never charged.included per month, then €0.30 each
Choose ExpansionEverything is included, whatever your conversation volume
The four offers are only distinguished by the volume of conversations and the overage price. No functionality is reserved for a higher tier.
- Unlimited AI agents on your store
- Multi-boutiques and multi-brands in a single space
- Chat widget ready to stick on your site
- Real-time order tracking (“where is my package?”)
- 1 integration: Shopify, WooCommerce or PrestaShop
- Multichannel: site, email, Facebook Messenger and Instagram
- Returns and refunds: eligibility verified, procedure explained
- Product advice and upselling in conversation
- Handing over to a human via email
- Knowledge base: unlimited documents
- Voice dictation: your customers speak, the agent responds
- Analysis of images and PDFs sent by your customers
- Answers in 32 languages
- Conversation history
- Voice agent for your incoming calls (beta)
- Advanced escalation rules, schedules and queues
- After-sales service connectors: Gorgias, Zendesk, Front, Crisp
- APIs and webhooks
- Complete tutorial and 45 minutes of training offered
- Email support within 24 business hours
Optional, billed per use
Automatic synchronization of your site
€1 excl. VAT by 1,000 pages read
Your product pages and help pages are automatically reread, at the frequency of your choice, so that the agent never responds with outdated information.
Beyond 2,000 conversations per month, or when your IS imposes its rules.
- • Volume and decreasing price negotiated
- • Business agents designed with your teams
- • Connection to your ERP, OMS or PIM
- • Service commitment (SLA), DPA and hosting in France
- • Dedicated contact at Moustache AI
Prices in euros, excluding VAT, billed monthly with no minimum term.
Other supported platforms
Your agent WooCommerce may be online this evening
Guided connection, test your answers, then install the widget when you're ready.